Especialización en Gerencia Estratégica de Pymes

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Calidad y humanización en servicio de atención a usuarios de la E.S.E Departamental del Meta Solución Salud
(Fundación Universitaria Los Libertadores. Sede Bogotá., ) Villalobos Naranjo, Luis Alfredo; Rodríguez Martínez, Giovanny
Initially, the current healthcare system can often seem impersonal rather than generating a quality and quality perspective. humanization in patient care; However, it is necessary to change this perspective to increase well-being integral of the community this by recognizing aspects of structure and interaction, identifying technological tools and the present organizational environment. Therefore, the main objective is to recognize the state in which the company is located. and generate strategies that improve the quality and humanization in the care provided to the users of this institution. The The research methodology used is qualitative and descriptive, where the MIGSA model was used to collect information and understand the situation in the entity, evaluating the work team that offers the service, within the Results found that there is a deficiency related to the attention and implementation of activities for improvement keep going. However, as an improvement strategy, a visual and creative resource is proposed that contributed to the improvement of skills and support for the professional team.