Examinando por Autor "Tapiero Velasquez, Giovanni"
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- ÍtemAmbiente virtual de aprendizaje para apoyar la calidad en la prestación de servicios y asesorías por parte del área de atención al cliente del almacén Alkosto de la carrera 30(Fundación Universitaria Los Libertadores. Sede Bogotá., ) Tapiero Velasquez, Giovanni; Nocua Sarmiento, Efrain AlonsoThis proposal for disciplinary intervention arose in response to obvious deficiencies in the clarity of information provided to customers by customer service agents, lack of opportunity in care, but above all, major inadequacies in terms of the advice provided to the requests, complaints or complaints that customers make when purchasing a product from the technological catalog and / or services that are marketed in Alkosto of Race 30, being the fundamental objective, design a technical and service training program, in the different lines of business, that enhance the skills and skills of customer service advisors, establishing strategies based on ease of communication with clients , prompt and effective attention to applications, quality of the information provided, applicability of the topic imparted towards the line of business to enter, stimulation to participation and / or exchange of ideas between agents of customer service, effectiveness and opportunity in responses, use of teaching and pedagogical resources and applied methodology, all this, focused on intensifying the replication of the strengths of the implanted educational model, in order to ensure the effect on the awareness, institutional ethics and sense of belonging of the client service agents, all this aimed at the benefit of customers.
- ÍtemAplicabilidad de blockchain para el proceso de negocio “digitalización de documentos” en una empresa de gestión documental(Fundación Universitaria Los Libertadores. Sede Bogotá., ) Acevedo Rodriguez, Rocio Andrea; Ospina Gonzalez, Fredi Alezander; Tapiero Velasquez, Giovanni; Serrato Rodriguez, Yenny IsabelThe accelerated change in technology makes companies that provide document management services continuously seek to implement new ways to manage information in a secure and efficient manner. Often, these companies try to solve problems in supply chains with temporary solutions that sometimes turn out to be inefficient and inoperative. Some of these problems can be attributed to failures or lack of security and information integrity controls, failures in the technological infrastructure or its administration, among others. The current operating models do not allow controlling whether documents have been duplicated, accessed, manipulated or signed by unauthorized staff. In the absence of these controls, security risks could emerge and affect the availability, confidentiality and integrity of the information provided by customers. Consequently; reputational, contractual and legal impacts may jeopardize the continuity of the operation.