Examinando por Autor "Cuellar Sosa, Angie Lorena"
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- ÍtemDelitos informáticos que afectan los consumidores financieros del Banco Davivienda(Fundación Universitaria Los Libertadores. Sede Bogotá., ) Cañas Quiroga, Martha Cecilia; Cuellar Sosa, Angie Lorena; Marín Aguirre, Andrea Pola; Fernández Wilmar, JaimesAlong with technological evolution, which has been driven by innovation, digital transformation accelerated by the covid-19 pandemic, the financial sector has faced an increase in computer crime rates. This situation has obliged financial entities to adopt, implement or reinforce their systems of computer security management, taking into account not only that information is the most important business asset but in offering its customers levels of security convenient to generate confidence and positive experiences when using the digital channels. Both regulatory bodies and financial institutions have invested a great deal amount of resources and efforts to minimize the risk of being victims of crimes computerized, largely oriented to design and implement campaigns focused in making users aware of criminal modalities and the way in which can prevent being victims of these. With the present work, information will be collected through a survey of 180 consumers of the Davivienda bank, with the aim of determining the index of knowledge of those surveyed about criminal modalities, existence of the awareness campaign "La Tía Segura" and how effective is this campaign.