Evidenciar el resultado de la aplicación de la norma nts - ts 002 y the code en el hotel el campin

Abstract

In the 21st century, the Colombian nation is ensuring that it develops its full commercial potential for products and services and intends to become one of the pioneering countries in the export of agricultural products and tourist services. The nation understood from statistical and economic figures, the value of developing a competitive tourism chain and generating profits and decides to forge a dynamism from policies that are sometimes inapplicable due to the complexity and lack of understanding and comprehension of the manuscript or also Due to the high costs of implementation and renewal, the processes are costly, but it should be noted that the regulatory entity called the government is trying to assemble tourism in parts, and is trying to force it to move forward because there is something to support a quality tourism offer. implemented regulations, credibility through quality certifications and always thinking about continuous improvement, working hard is the commitment of the actors that make up the market, directing their behavior to manufacturing products under quality and sustainability standards, providing services under parameters of quality, bilingualism, and training. In addition, as the tourism sector is intangible, it must even more create legal strategies to provide what is desired by customers. For this reason, we decided to carry out an in-depth and passionate investigation of how a small hotelier manages to implement quality policies, improve plant and infrastructure, apply conservation programs and everything based on their interest and decision to be excellent in the service they provide and stand out. for its competitiveness and avant-garde. He was informed, trained, acted, invested capital and time and his patience lasted in the long term to generate a change in its structure and management, all in favor of sustainability and sustainability.