Análisis comparativo de las ventajas entre el hotel Lancaster House como hotel en proceso de certificación de sostenibilidad y el hotel Virrey Park como hotel no certificado en sostenibilidad

Abstract

The quality system based on the sectoral technical standard NTS-TS 002, is a tool that allows hotels to identify the needs of both the client external and external focused on quality and sustainability, as well as being a support for saving resources within the organization, making sure that all needs are met and allowing continuous improvement in the performance of its processes. The reason for making a comparison between the Lancaster House Hotel and the Viceroy Hotel Park, arises from the need to implement tools that allow the growth and development of quality and sustainability within organizations hotel companies, the implementation of the NTS-TS 002 sectoral standard is an alternative adequate since it focuses the organization towards quality and sustainability, allowing a national recognition as a quality company. The comparison to be developed in the monograph is based mainly in identifying the benefits that a hotel establishment obtains by be in the certification process in this case it would be the Lancaster House hotel, against a hotel that does not have within its main objective to be certified in this case the Viceroy Park hotel.