Formulación de recomendaciones para el mejoramiento de la prestación de servicios de siete establecimientos de alojamiento inscritos en el registro nacional de turismo en el Municipio de la Mesa - Cundinamarca

Abstract

The present work was carried out in order to provide recommendations for the development of the municipality of La Mesa, Cundinamarca and in this way improve the quality in the provision of accommodation services in this municipality. To carry out this research, an initial diagnosis of the situation was made. of the Municipality in order to identify the accommodation offer, evaluate it and thus be able to formulate the corresponding recommendations. For the purposes of this investigation, the establishments of accommodation that are registered in the National Registry of Tourism in order to provide them with recommendations that allow them to improve their competitiveness, in addition to giving them the necessary tools so that they can be certified with the quality standards with which that the country currently has.