Documentación del proceso de gestión de la calidad basado en la norma ISO 9001:2008 en la empresa Family Home Care S.A.S.

Abstract

FAMILY HOME CARE, is a care model developed for care specialized, comprehensive and innovative patients who can be hospitalized at home, optimizing care processes and thus improving their quality of life and well-being, in addition to intermediate models of accompaniment in health. Wanted bring the necessary staff, technology and service to the patient's home His early improvement. FAMILY HOME CARE seeks to meet the needs of its customers, about all in the patient and his family through an excellent provision of his services with suitable personnel, based on the requirements of the NTC ISO standard 9001: 2008 and quality objectives through continuous improvement in all processes that make up the company. To achieve the implementation of the NTC ISO 9001: 2008 standard it is important Start the documentation of the Quality Management Process with those responsible or process owners always focusing on achieving customer satisfaction and Implement mechanisms for continuous improvement. In this degree project, the documentation of the process of Quality Management under the NTC ISO 9001: 2008 standard in the FAMILY company HOME CARE covering all the processes that it has, with the objective of improving the provision of health services. Initially it was detected that in FAMILY HOME CARE although they drove documentation and completed records there was no good administration and document management generating duplicity and inconvenience in the information processing