Factores de riesgo psicosocial y nivel de estrés en trabajadores de una empresa de call center.

Abstract

The objective of this work was to identify the psychosocial risk factors and the level of stress in the workers of a multinational that provides call center services in the city of Bogotá and Medellin. A descriptive cross-sectional study of a quantitative cut is made. In order to acquire the results, the psychosocial risk battery validated in Colombia by the Ministry of Social Protection (2010) endorsed and designed by the Pontificia Javeriana University is used, for these study 7337 workers with administrative and operational positions were surveyed and the main risk is highlighted psychosocial by city, gender and position. According to the results, the conclusions are established and relevant recommendations are given for the intervention of the identified psychosocial risk factors.